Frequently asked questions

Type to filter. Each item has a stable #slug; use the copy button to share a direct link that opens the answer automatically.

How do online lessons work?#how-do-online-lessons-work Structure, pacing, and what you get each week.
Lessons are organized into short, high-signal modules: video + guided notes + practice set. You can study on your schedule, and we recommend 30–60 minutes per day. If you pause for a few days, you can resume without losing access to your progress.
How fast can I finish?#how-fast-can-i-finish Time estimates based on your weekly availability.
Most learners finish in 2–6 weeks. If you can commit ~4 hours/week, you can complete the core track in about 3 weeks. If you want deeper practice, allocate 6–8 hours/week.
What payment methods are supported?#what-payment-methods-are-supported Cards, local methods, and invoices.
We accept major debit/credit cards. If you need an invoice for your employer or team, use the request form in the sidebar and include your billing details.
Can I get a refund?#can-i-get-a-refund Fair policy designed for digital learning access.
If the course isn’t a match, contact us within 7 days of purchase. We’ll review usage (modules completed and downloads) and do our best to resolve it quickly—refund or a better-fit alternative.
Do I get a certificate?#do-i-get-a-certificate Completion criteria and download steps.
Yes. After you complete the required modules and pass the final check, your certificate becomes available for download. If you need a name correction, send a request—certificates are regenerated and re-signed.
Can I study from a phone?#can-i-study-from-phone Mobile-first experience + offline notes.
Absolutely. The player, notes, and quizzes are optimized for mobile. For best results, use Wi‑Fi for videos and download printable notes to keep an offline reference.
I can’t log in. What should I do?#i-cant-log-in-what-to-do Fast troubleshooting checklist.
Try: (1) check email spelling, (2) reset password, (3) disable VPN/ad‑blocker temporarily, (4) open in a private window. If it still fails, message us with the email you used at checkout and the exact error text.
Payment charged but no access—why?#my-payment-was-charged-but-no-access Typical causes and how we fix it quickly.
Sometimes access is attached to a different email (auto-fill) or the payment processor is finishing verification. Wait 5–10 minutes, then try logging in again. If it still doesn’t appear, contact support and include the last 4 digits of the card and the purchase timestamp.
Do you offer study plans?#do-you-offer-study-plans Daily plans that adjust to your target date.
Yes. Use the Help modal to set a target date; we’ll generate a plan that fits your available minutes per day. You can also copy a deep link to a question (this page) to share specific guidance with teammates.
How do I update my billing email?#how-to-update-billing-email Keep invoices and receipts in the right inbox.
Send us the old and new email addresses. We’ll update the billing profile and resend your most recent receipt. For security, we may ask for the payment date and card last 4 digits.